Call queue · today
Every inbound call, transcribed, intent-detected, resolved or routed. 24/7 coverage · no missed calls, no lost context.
Avg resolution
3min
vs 14 min human-dispatcher baseline
Auto-resolved
68%
No human touch · 20 of 29 calls yesterday
Escalation · avg time
24s
Emergency routed to on-call human
Coverage · hours
24/7
0 calls missed · weekends + holidays
● DEMO · simulated call
0:47 · auto
Bobby Hayes · Enterprise Products · Seabrook
"Hey, checking on Pad 14 mobilization — my guys are asking when to stage the generators..."
INTENT · job_status_inquiry · 0.94
Agent · resolving
context · AG.02 + AG.16
07:42 CDT
2:14 · auto
Daniel Reyes · Apex Midstream · Cedar Valley
"The invoice for March — I wanted to confirm the payment date for the $94K item..."
INTENT · invoice_status · 0.92
Resolved · auto
email confirmed · NET-45
06:18 CDT
0:38 · escalated
Field supervisor · J-4509 · Cedar Valley Repair
"Unit 3301 just went down · we have fluid in the containment · need someone on site now..."
INTENT · emergency_field · 0.98 · ESCALATED
Routed · on-call Eng
Caleb Reece · 24s to pickup
04:02 CDT
1:52 · auto
Jenny Park · Sanderson Energy · Procurement
"Need to confirm if Meridian can mobilize Pad 17 starting May 12..."
INTENT · schedule_confirm · 0.89
Resolved · auto
confirmation email sent
22:48 (yesterday)
3:04 · auto
Sub-coordinator · Premier Electric
"Need to request change order on J-4502, the electrical run got extended by 80 feet..."
INTENT · change_order · 0.87 · logged
Resolved · auto
CO drafted in AG.02
19:22 (yesterday)
4:36 · escalated
Unknown · inbound
"Hi, I'm looking for information about your pump MRO services for Houston..."
INTENT · new_inquiry · 0.81 · routed BD
Routed · BD
logged in AG.16 prospects
Demo note. Click the live call to drill into real-time transcript. Bobby Hayes (Enterprise Products) is calling right now asking about Pad 14 mobilization — the agent pulls context from AG.02 Job Costing and AG.16 CRM to answer.
Back to queue
BH
Bobby Hayes
Live · 0:52
AG
Meridian Construction dispatch. How can I help?
BH
Hey, this is Bobby from Enterprise Products Seabrook. I'm checking on Pad 14 mobilization — my guys are asking when to stage the generators for hookup.
INTENT · job_status_inquiry · 0.94
AG
Hi Bobby, I have your account pulled up. For Pad 14 — that's J-4521 — current schedule is generator stage Wednesday April 23, crew mobilization Thursday. Is that what you had on file?
pulled · J-4521 schedule from AG.02 Job Costing
BH
Yeah that matches. Actually — any chance we could move that to Tuesday? We have a pipeline tie-in that would prefer it.
AG
Let me check crew availability. Crew 3 has Tuesday capacity — I can tentatively move the generator stage to Tuesday April 22. I'll need Chris or Caleb to confirm since it affects the upstream schedule. Would you like me to text them now?
queried · crew schedule (AG.19)
proposed · reschedule draft
BH
Yes please. And can you send me a confirmation email with whichever date lands?
AG
Done. I've texted Chris and Caleb for Tuesday confirmation, and you'll receive an email at bobby.hayes@enterprise-products.com within 30 minutes with the confirmed date. Anything else?
SMS · Chris Boston + Caleb Reece
email · drafted & queued
logged · to AG.16 account activity
Caller · known
NameBobby Hayes
CompanyEnterprise Products
RoleMaintenance Mgr · Seabrook
Account tierTier 1
Last callApr 9 · 14:22
Open jobs3
Context · pulled live
J-4521 schedule · AG.02
Crew 3 availability · AG.19
Enterprise account · AG.16
Bobby's contact card · AG.16
Rescheduling rules · policy
Agent pulled 5 context pieces in under 2 seconds. No pre-scripted response — it reasons over live operational data.
Intent confidence
job_status_inquiry0.94
schedule_change0.76
general_inquiry0.12
Human controls
Dispatcher can monitor, whisper to caller, or take over the call at any time. Default: monitor.
This is a real workflow, not a scripted bot. The agent pulled J-4521 schedule from AG.02, checked Crew 3 availability in AG.19, proposed a reschedule, texted the two managers, and queued the confirmation email — all in under 50 seconds. A human dispatcher takes 8–12 minutes for the same call.
Intent library · 12 configured
Every routine call classified. Humans review edge cases and tune monthly.
Intent name
Calls T30D
Auto-res
Sample utterance
job_status_inquiryCustomer asking status of a specific job or milestone
87
94%
"Any update on Pad 14?" · "When's mobilization?"
schedule_changeRequest to move a scheduled date or window
42
68%
"Can you push it to Tuesday?"
change_orderRequest for additional scope or scope change
38
82%
"Need to add 80 ft of trenching"
invoice_statusCustomer asking about payment timing or billing
34
96%
"When will invoice 2641 pay?"
emergency_fieldSafety-critical issue on an active job site
6
ESC
"Unit is down, fluid in containment"
new_inquiryProspect asking about services · route to BD
28
ROUTE
"Looking for pump MRO Houston..."
subcontractor_coordSub asking about site access, sequencing, etc.
24
78%
"Is the site open tomorrow 6 AM?"
certificate_requestRequest for insurance cert or safety doc
18
100%
"Need a COI for the Marsh requirement"
Knowledge base · 84 sources
What the agent answers from. Every answer citable back to its source.
Source
Answers T30D
Accuracy
Last update
Live · AG.02 Job CostingJob schedules, hours burned, ticket status
142
99%
live sync
Live · AG.16 Outreach & CRMAccount details, contact info, deal stage
98
99%
live sync
Live · AG.01 Finance & ReconInvoice status, AR, payment timing
72
98%
live sync
Static · MSA libraryCustomer master agreements, rate cards, rules
54
97%
Apr 12, 2026
Static · Safety policiesOSHA procedures, emergency protocols, PPE
32
100%
Mar 8, 2026
Static · Equipment spec sheetsUnit capabilities, capacities, limits
28
99%
Feb 24, 2026
Static · Escalation treeWho is on-call for which customer / service
14
100%
Apr 18, 2026
84 sources across live systems + static docs. Answers trace back to their source — if a caller asks "what did the agent tell me?", the dispatcher can show the exact data pulled and the policy applied.
Performance analytics · T30D
Volume, resolution time, escalation rate, customer satisfaction.
Total calls
287
9.6 avg/day · peak 14 (Monday)
Auto-resolution rate
68%
Up from 54% at launch
Avg duration
3.2min
vs 14min human dispatcher
CSAT · post-call survey
4.6/5
84% response rate
Call volume · last 30 days
Resolution · breakdown
Auto-resolved68% · 195
Routed to human (non-emergency)24% · 69
Emergency escalation5% · 15
Low-confidence · human reviewed3% · 8
Auto-resolution climbs ~1.5pp/month as the intent library tunes. Target: 75% by Q3.